Frequently Asked Questions
Everything you need to know about your UKLASH journey.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 business days, while express delivery options are available for next-day arrival if ordered before 2 PM GMT.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Are your products cruelty-free and vegan?
Yes, all UKLASH products are 100% cruelty-free and vegan-friendly. We do not test on animals at any stage of our production process.
Do you offer a money-back guarantee?
We are confident in our results and offer a 90-day Money Back Guarantee on specific growth serums if you do not see a noticeable difference after consistent use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Clearpay.
Can I use UKLASH serums with eyelash extensions?
Yes, our oil-free formula is specifically designed to be safe for use with eyelash extensions and can actually help strengthen your natural lashes while wearing them.